Returns & Refunds
Return & Refund Policy
ℹ️ Two Separate Policies: Standard vs. Custom Orders
AiryBlinds offers two product types with different policies. Please read the section that applies to your order.
📦 Standard (In-Stock) Orders
✅ Eligibility for Returns
We offer a 30-day return policy on standard in-stock items. You have 30 days from the date of delivery to request a return. To be eligible, your item must be:
- Unused and in the same condition as received
- In its original packaging with all tags attached
- Accompanied by a receipt or proof of purchase
📩 How to Start a Return
Contact us at support@airyblinds.com before sending anything back. Items returned without prior authorization will not be accepted.
🔄 Exchanges
To exchange an item, return your current item first. Once the return is accepted, place a new order for the replacement.
💳 Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed within 10 business days to your original payment method. If more than 15 business days have passed since approval and you have not received your refund, contact us at support@airyblinds.com.
🔧 Custom-Made Orders
Custom blinds are manufactured to the exact measurements and selections you submit. Please read this section carefully before ordering.
❌ Non-Returnable Items
Custom-made blinds are not eligible for return or refund due to:
- Customer measurement errors
- Customer selection errors (color, mount type, size, etc.)
- Change of mind after production has begun
- Color or wood grain variation within normal natural material range
Natural wood grain patterns and slight color variation between samples and finished products are inherent characteristics of solid wood and bamboo materials. These are not considered defects.
⏰ Order Cancellation Window
Custom orders may be cancelled within 24 hours of payment for a full refund. Once your order enters production, cancellation is no longer possible.
✅ When AiryBlinds Will Provide a Replacement
We will provide a replacement or appropriate resolution if the product:
- Arrives damaged due to shipping
- Has a manufacturing defect
- Is incorrectly manufactured (wrong size, color, or configuration compared to what was submitted)
- Does not match the confirmed order configuration
📸 Reporting Shipping Damage
Inspect your order immediately upon delivery. Shipping damage must be reported with supporting photos within 3 days of delivery. Claims submitted after this window may not be accepted.
🔍 How We Determine Manufacturing Errors
A manufacturing error is confirmed when the finished product dimensions or configuration differ from the specifications recorded in your submitted order. We will compare the product against your order details. Customer-provided measurements are taken as submitted — we do not independently verify window dimensions.
📧 Contact Us
- 📧 Email: support@airyblinds.com
- 📞 Phone: +1 (725) 284-4991
We typically respond within 1–2 business days.